Negotiation Skills

Measuring Success :
Return on Investment

We measure the success of our program in four ways

Net Promoter Score (NPS)

Net Promoter Score is a customer satisfaction and loyalty metric. NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.

Our NPS average over the past 3 years is 71, a testament to our programs and their resonance with attendees. We’re proud of this result and continually improve to build on this number in the future.

Retention and Adoption

A 360º feedback summary on the 10 Attributes of a Negotiation Leader™, a 4 page post-mortem report as well as 1 year of Coaching/Mentoring is available to all participants following the seminar. We ensure attendees adopt the learnings from The Negotiation Leader™ by helping them with a plan to address their weaknesses and build upon their strengths. Additionally, we stay connected and engaged with our 12 month mentorship program. The 360º feedback summary combined with the mentoring program drive retention of the information shared in the program and adoption of the behaviours identified as critical to attendees building negotiation capability.

Expected ROI

The qualitative and quantitative value of training is important to measure. From an ROI perspective, our workshops are designed specifically for commercial negotiators and focus on maximizing the value of every deal.

We ask attendees to estimate the future 12 month impact on their negotiations relative to the new strategies, skills, tactics and planning/preparation tools they’ve learned in The Negotiation Leader™ seminar. They choose the range that they believe they will deliver and we plot the information on the chart shown above. On average, almost 40% of attendees believe they can deliver over $51K in new value post seminar. 24% of attendees will add over $81K and 15% of attendees believe their new skillset will deliver over $120K in value over the 12 months immediately following the training. On average Leaders Gateway seminars have delivered an ROI of over 20X relative to the seminar cost - In the immediate 12 months following the seminar.

Engagement

We ask attendees to rank our facilitators (scale of 1-5) on his or her ability to keep the class engaged and positive throughout the seminar. Adults learn most effectively through engaged, experiential learning environments. Our workshops are built on this fundamental pillar of adult education.

Retention and adoption rates depend upon this important measure.

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Our programs come with 12 months of personal coaching and mentoring included in the seminar cost.

Building negotiation capacity that delivers on behavioural change and ROI.

Leader’s Gateway offers the most effective negotiation training available in the market today. We combine contemporary negotiation theory with the latest insights in behavioural science to deliver a program that maximizes ROI for our clients.

Negotiation capability is one of the greatest factors in determining the success of your organization. We help you maximize the value of every deal, in a way that builds long lasting relationships.

Every Negotiation is unique!

Too often parties in a negotiation undermine trust and erode business relationships to win concessions. It rarely has anything to do with what you’ve negotiated; it is entirely about how you negotiate.

Leader’s Gateway provides the ways and means to navigate turbulent negotiations and finish with stronger business relationships than when you started.

Our key advantage

Our programs feature customized interactive case studies designed to build capability, confidence and skill. No two negotiators are the same; therefore breakout sessions are small and intimate, which allows each participant to receive individual coaching and direction.

Skill acquisition, retention, and enduring behavioural change along with ROI are our primary goals. We measure success in four important ways:

It is critical that we show demonstrable value to our clients – a robust measurement process immediately following our seminar and at the end of the mentoring period is part of our value equation. It is the reason why our clients come back to us year after year to continue building negotiation capability within their organizations.